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Time Out Policy
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solascriptura
22-Nov-12, 07:08

Time Out Policy
One of the most damaging aspects of Team Matches is the failure of team participants to abide by the days per move which is established. Our team had lots of problems in this area, so Herb and I wrote a new policy which has been very effective.

Our Time-out losses have been drastically cut and we have now found our team in the number one position several times. We do still experience problems from time to time, but they are very short lived.

We tried several different ways to address the issue. We would send messages requesting explanations, offer help in setting up days per move, instructions on how to limit the number of games, etc. It seemed nothing really worked. Our policy now is upon on a time out, we remove the member of the team. We leave the door open, for the individual to request team membership, but insist on them supplying a valid reason for the time out.

Needless to say, we lost several members right away, but the core that we do have are dedicated to team play. We have had a couple of players who were removed and immediately offered explanation and they were reinstated. As a general rule of thumb, most simply don't come back which simply means, they probably were a hindrance to the team anyway.

I offer the following Policy for all to use if they want to use it. The document is available by simply activating the link. docs.google.com

This document also provides a graphic explanation with suggestions to help prevent time-out(s) on how to set days per move, team game limits and postponement vacation flag settings. Many new players find the Gameknot system difficult, so the document provides links to each area.

The file can also be viewed at our Team Web Page at sites.google.com

One thing one must understand about Gameknot is that the site cannot render secured sites as a click-able link. In other words, if you copy the address from your browser's address bar and try to paste it in the text editor you will receive something that looks like this:
https://sites.google.com/site/yeshuasbloodwarriors/team-documents-and-policies

The "https" denotes a secured site. The trick is simply to remove the "s" in the "https" and then post the link. When you remove it, it should look like http:then the rest of the address. This works for any link which uses the secured "https" protocol. You may have other secured sites which you wish to share with the readers, so hopefully this has been helpful.

In order to share the Time Out Policy Document with your team, here is the actual link:
https://docs.google.com/document/d/1vgJj2gN-c7_JO6vCz2nRWPmEecm5hHHg8ThEiIT6WUA/edit

Remember, you must remove the "s" in the "https" before posting in the Gameknot editor.

Blessings,
Len



jkarp
10-Jan-13, 15:04

I have a similar policy, solascriptura, to your current one. So, here's how I do things. Anyone can join my team, and there are no restrictions. However, timing out on a team game, even one time out automatically=removal, as we all work hard to play well, on the team. One timeout, ruins the hardwork for everyonelse. Afterall, they have a week to explain why the timeout occured. If their logic is good, I will reinstate them. If, however, they do not let me know in a week, I will not give them another chance to rejoin, even if they have a good reason. Why? Because I get very frustrated by waiting to find out, when someone gets back to me. Then, that anger affects my performance at work, in some ways. Therefore, this rule avoids all of that, by giving them a deadline, in which they have to give me a reason, for any chance at reinstatements. BTW, I will accept two reasons, for timing out on a team game. That is, if someone gets admitted to the hospital, or if a natural disaster occurs. I will not accept anything else because more often then not, as you guys mentioned, a timeout can be avoided. When it occurs, it's because a member is not interested, in the game. However, anyone who has been removed on my team will not be reinstated because it's been more then a week, and they have not let me know.
jkarp
10-Jan-13, 15:05

And, if a co-captain times out on a team game, however, I will demote them to regular status, with the exact same rules. That is because the same rule applies to co-captains, as that of regular members, since I like honesty. It would not be fair, if I let a co-captain get away with timing out on a team game, but did not allow a regular member to do this. Remember: I believe that if you have a rule for one person, it has to apply for everyonelse, in order to be fair.
solascriptura
14-Jan-13, 16:53

I agree with jkarp, we always be consistent in our application of the rules. I am more apt to timeout than my Co-Captains. LOL, I will remove myself and turn the team over to one of them!
kneilca2
15-Jan-13, 04:15

Let me weigh in with something quite unorthodox. As much as losing games hurt a team and therefore timeouts, being losses, do an immediate hurt, is it equally true that over time they are always harmful? I mention this because one of the other "hot" topics among captains is the matching of players and the manipulation of ratings. A player who times out, lowers his rating, but not her skill. In the long run, does this lowered rating provide additional wins that the player would not have had otherwise? Perhaps players who occasionally time out neither hurt nor help the team, or perhaps they bring a slight advantage to the team. Those who time out consistently, may in fact be harming the team, and therefore should be removed.

The jury may still be out on casual time outs. Also, does punishment (i.e. removal) correct the issue (assuming that there is one) or does it simply motivate players to switch teams, thereby bringing a skill level above the stated rating to an opposing team, advantaging an opponent while simultaneously not advantaging the originating team?

I think if things were absolutely clear-cut, we wouldn't be discussing this issue. The fact that we does expend so much electronic text on it is another indicator that, like people, this issue is complex.

Just some food for thought.
mistee
15-Jan-13, 05:54

You bring up some good points, kneilca2
I've been in a turmoil over timeouts for months now. The recent holidays hit us hard as we had five players have numerous timeouts. I've stopped even asking for explanations. I've asked before and I get good reasons and I have no doubt any reason given now or in the future will be be good....perhaps not exactly true, but good. Who am I to say the reasons are not legitimate? Life gets in the way and sometimes something has to give and that something is GK chess. I've gone as far as to ask some of my team members that don't time out how they feel about their team mates timing out and the consensus is that they don't care. They just want to play chess and be matched with opponents of similar ratings. Many reminded me of what I myself wrote on our team page and also told them when they joined....that we are a casual, low key team with no pressure and the primary goal is to have fun. That brought me back around to what was my initial goal and it shouldn't change in midstream.

All that being said, we've still done quite well in the ladder rankings. That fact really blows my mind. So I think Kneilca2 is definitely on to something here.

But the bottom line is this: I just don't have the heart to remove anyone from the team for timeouts. I just can't do it.
johnclark
15-Jan-13, 09:18

As long as teams continue to accept matches with players who have high rates of timing out, this discussion will continue. Should a time come when captains regularly tell their players who have extensive time out records that they cannot find matches for them because of their timing out, we should see a degrease in the behavior.


neurokarma
15-Jan-13, 12:09

I personally can't see any excuse for timing out unless you have died (and sometimes that's no good reason), the settings are there for a purpose. In our team the main message is no pressure and to enjoy the games, but part of the pleasure of the game is the win and if my team mate times out and loses the match I tend to be unforgiving and he/she is booted out (no appeals). Time outs a pet hate of mine. Good games to all.
johnclark
15-Jan-13, 15:54

We generally decline challenges with players whose time out records exceed 12%. Does anyone else have a similar policy?
kneilca2
15-Jan-13, 17:09

I like to match the excessive timed out with their own ilk. 12% seems like a good cut-off, though.
king-nothing
16-Jan-13, 23:53

We generally don't mind giving a second chance to players who have a history of timeouts, as long as they know their beginning with the team may find them severely over-matched. I recently made the time-out policy enforceable at only my discretion, I don't care about reasons or anything like that... if you're new and timeout you're gone. If you've been with the team for a while, I'll give them a break and after a while assign them matches again. If they timeout again, I remove them. We're a casual team too, but timeouts are disrespectful to teammates and opponents.

Under rated players you might want to keep are perfect for open challenges. I send our players out there with a note and usually someone finds a pretty fair match within their team  
martindarcy
17-Jan-13, 00:00

I think Kneilca2 matching policy is pretty good. I dont like to remove any player due to time outs, it seems to average out anyway over the years. My captain has the worst record tho!!! lol Only he can remove himself so that makes a bit of a mockery of all that has been written on such a boring subject.
Personally....who cares!.
mervynrothwell
21-Jan-13, 04:52

That perennial problem of time-outs.
It is always interesting to see other captains thinking about the problems all of us face from time to time. Often, as in this case, there is no right or wrong way, but we can all learn frokm each other’s experience and approach.

So here is my two-cents’ worth.....

I have over the years taken a firm line on timeouts, and in my experience a firm line works!
I have taken the view that time-outs are unnecessary except in crisis situations, such as unexpected and urgent hospitalisation, or natural disaster such as earthquake.

I always ask for the reason for every timeout. The answers usually demonstrate that players are not familiar with the use of the vacation flag, and the option of playing only 5- or 7-day team games.

Computer or internet failure is a favourite! I do not accept this as an excuse, although some discretion is needed if the player is in an underdeveloped country. Modern technology (cellphone access) and the availability of internet cafes, family and friends’ computers (only needed to postpone the games, not play them!) mean that almost all timeouts are avoidable.
I have played over 5000 games on Gameknot and never timed out a game. I have had computer problems and internet interruption, but always found a way of postponing games.

I accept that the unavoidable does happen – that’s life! – but if players are conscientious about being part of a team, they will take care not to time out if it is at all avoidable. It is called being part of a team! – you look out for each other!

My approach is to be firm but seeking to nurture a responsible approach. I will remove persistent offenders, but will try to reform before I remove.

A case in point....

Not so long ago I had a team member who after I had written for his reason for timing out six games, wrote apologising saying that

..... “17 out of 42 residents have flu. Worked extra shifts to cover staff and got sick too. Sorry about timeouts.”

Understandable, but not acceptable.

My response was....


.....“You certainly have your work cut out. Looking after residents can be hard at the best of times, and when this sort of thing happens it will take all your effort.

You have my sympathy.

However, I have to address the issue of the timeouts.

Gameknot have provided the means for players to stay in control even when we face unusual problems.

If we are familiar with the provisions that Gameknot has provided and are conscientious to use those provisions there is no need for any timeouts other than in highly exceptional circumstances such as unexpected hospitalisation or natural disasters such as earthquake..

In almost all cases we have the five minutes it takes to postpone all of our games avoiding any possibility of timeouts.

Can I ask you to become familiar with this procedure as soon as possible?

Over the years I have removed a number of players from my teams for persistent timeouts, and as far as I can determine none would have been removed if they has used the measures that Gameknot have provided to help them in times of difficulty.”


So to this player I have set the team standard, and he means to avoid future timeouts.

Being part of a team means we have a care for our colleagues and co-operate to achieve a common aim. A baseball, football or other team player who does not care about his colleagues would soon find themselves side-lined. Why should chess be any different?

In my opinion the large majority of players get the message. It also encourages them to know that the team is being managed with discipline.

Just a little more food for thought......

Mervyn
herbb52
22-Jan-13, 11:59

Whose Responsibility?
Solascriptura and I decided that the automatic dismissal was the best for several reasons.

1. It puts the onus on the team member for his own games and settings.

2. Just setting up fair matches is a major undertaking. Having to track down irresponsible team members is a near impossible job. Why should the captains have to babysit.

3. When you put a member on restriction, and put his ID in the "Messages to Team Captains" it makes it the opposing team captain's responsibility to keep up with your delinquent players. I have more than once got a tart reply from a team captain when I accidentally setup a match with a player on restriction. How rude! It is not my responsibility to keep up with another team's players.

4. We worked on explaining to our team how to do their settings so they won't timeout, but it did not seem to help. If a player wants to play with a team they ought to take responsibility for their own games since the captains cannot even check to see what their settings are set to.

5. A goodly number of players will not respond to messages and questions from the captain. By dismissing them from the team they are forced to respond and at least give a plausible reason for the timeouts.

6. If you put your player on restriction you still have to keep up with their restriction unless you can get them to reduce their number of team games. Dismissing them relieves some of the work.

7. If they have a good excuse they can be re-added to the team and pickup just like nothing happened.

Shalom,
Herb
solascriptura
22-Jan-13, 17:11

RE:herbb52

Herb gave 7 excellent reasons and so far they have been very effective. We went from being a team which was barely able to make the top 20 and then boom, some player would time out. We have had a couple players who did have a valid excuse, they contacted us and they were right back on the team. As Herb says though, it puts the ball in the court of the offender.

Once we weeded out those who were really not interested in Team Competition, we found our team in 1st place several times. So, our timeout policy works very well for us and I am very proud and feel blessed to have Herb as a Co.

Blessings,
Len
jkarp
22-Jan-13, 20:04

At one point, the same thing happened in our team, but in a much worse scenario. Shortly after I became a team captain, I caught a really bad cold. That caused me to play poorly in three out of four games. BTW, that did not involve my usual mistakes, at the time, of rushing. But, it involved not concentrating due to fatigue and near flu like symptoms. Then, when I got better and, eventually, completely got over the cold, I played much better. It was even more significant in the fact that the team played much better, and we wound up being in the top 20, for the first time in several months. Then, some members timed out in team games, so I immediately removed them. All members removed from time offenses did not let me know soon enough, so they have no chance of being reinstated.
jkarp
25-Jan-13, 14:09

@johnclark
I do not decline team challenges from opposing players, just because the player from that team timed out.
johnclark
25-Jan-13, 16:39

@jkarp: I'm talking about an excessive amount of time outs. I don't think it's fair to my player or the team to pair him with an opponent whom I suspect is stronger than his/her posted rating. As a match maker I do my best to make fair, if not favorable, matches. But also, we compete in team table competition which has some different strategies in match making than the team ladder.



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