Is there a problem with any of GameKnot pages? Does it seems to never finish loading or show a "script error"? This usually happens when the web browser is interrupted or fails to download a page component, which causes an incomplete file to end up in the cache, causing problems. Here a few things you can try to fix the problem:

» Try reloading the page by either pressing F5 key or Ctrl+R (Command+R for Macs).

» Clear the web browser's cache. This is usually the most effective way to fix all sorts of problems:
» It is possible that your web browser simply does not support a particular feature required by our website. We routinely test our website with the latest versions of the following web browsers: Firefox, Internet Explorer, Safari, Chrome, Opera. If you are using a different web browser, please consider switching. If you are using one of the browsers listed, please make sure to upgrade to the latest version. Using beta versions (i.e. untested experimental new releases) is not recommended as they usually have many issues that haven't been fixed yet.

» If you are using the latest version of one of the web browsers listed above, and clearing the cache didn't help, try restarting your computer altogether.

» If you are using Firefox, try temporarily disabling all third-party plug-ins and extensions, to make sure they are not interfering in any way.

» If you are using Firefox, please make sure you did not block images required by GameKnot. Go to "Tools" → "Options…" in the browser's menu, click on "Content" tab at the top, make sure "Load images automatically" is checked, click on "Exceptions…" button next to it, and remove any entries in the list ending in gameknot.com or ichess.com that are marked as "Block".

» If you are using Microsoft Windows (XP/Vista/etc.), please make sure to promptly download and install all the latest patches from Microsoft Windows Update.

» Check your computer for viruses and spyware, as they can be interfering with your web browser as well.

» If you are using a mobile phone or a handheld device to access our website, try enabling the "Legacy chess board" option in your account's settings (the "Settings" button in the main menu to the left). Please note that it is designed for maximum compatibility, so it has reduced functionality and no "Submit" button, so all the moves you make will be submitted immediately.

» If you are using Internet Explorer, make sure you have HTTP 1.1 enabled: go to "Tools" → "Internet Options" in the menu, select "Advanced" tab, and then make sure that both "Use HTTP 1.1" and "Use HTTP 1.1 through proxy connections" boxes are checked (it's in the "HTTP 1.1 settings" category).

» Please do not skip any of these steps even if they seem unimportant or unlikely to be the cause of the problem -- they are not just random suggestions, but real solutions that we have collected over the years.