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bocahe
09-Aug-09, 13:24
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 how to contact the gameknot support |
olean_don
09-Aug-09, 13:57
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A link for you
gameknot.com
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baronderkilt
10-Aug-09, 23:08
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That's nice...
I really like the layout at that link. New & improved, enlarged, more info. Great ~! I could never get my kind of "problem" to fit the tiny box there used to be, at one time
}8-)
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gameknot.com
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normbenign
26-Aug-09, 17:26
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How about a user friendly, easy way to give feedback?
heinzkat,
I got through, but first being shuffled to an unrelated list of FAQs, and then the option of a written message is almost lost in the text.
How about a button on the main menu, or a subbutton on more options? "Send Feedback".
Even these forums are nested so they aren't easily found.
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normbenign
27-Aug-09, 20:24
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Another user friendly feature of customer service...
is that when they finally reply to an inquiry, or feedback with a message they leave off the option to reply to their answer.
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Reality...
Do you really think that GK wants you to contact them?Perhaps they have a roundabout way of contacting them for a reason.Perhaps with the economy they may also be understaffed.
Can you imagine if they made it extra easy to contact them,how flooded with questions they would be?GK wants everyone to use the forums and their Q/A list to answer questions obviously.We should consider ourselves lucky however.On other chess sites it is actually impossible to contact customer care.
I for one,will not even bother GK with questions about rating lists or complaints about some opponent,perferring to place that opponent on my ignore list.In a way,its my way to help THEM out!
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normbenign
28-Aug-09, 10:31
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Reality in business.....
is sometimes as simple as cutting costs, but if the cost cutting is at the expense of such things as marketing, quality control, or customer service, it is short sighted reality.
However a lot of businesses bigger than GK share that approach for the reasons you articulate.
In my several years here, I've only contacted GK 2 or 3 times, and in those cases in an attempt to be helpful, not to grouse about some personal issue.
It becomes pretty obvious that they don't really want to get feedback even when they ask for it. If that's reality, then I can deal with it.
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Yes,you are correct Norm.GK obviously dosen't want to make it easy to send questions to them,nor answer them,atleast in my opinion as well.There are alot of newbee chess players on GK that probably have 1000 questions.So alot of the newbee's probably won't take the time to check all the "answers" on the Q/A or bother with the forums....and this inturn would balloon up the volume of sent questions,especially if it was overly easy to send them.They may have,for example, 1 or 2 people answering questions.Its conceivable at times that they may have over 100 questions in a 24 hour period,maybe more.This would take up too much time to answer,so its a matter of "control"rather than quality control,even at the expense of being a first class customer service.Probably more of a concern right now anyway,is improving the site as they are now including the blitz area.I have a few questions too,but again,what I found out is that many times they don't read into the question too far and direct me to the Q/A list which dosen't answer my question anyway,so I don't bother.
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normbenign
28-Aug-09, 19:08
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Its a Shame....
Because they are ignoring a resource they couldn't buy at any price, the experience of veteran players, club administrators, and tournament directors. Looking at your profile, the association with those NYC clubs, you've forgotten more than most of them will know.
Reminds me of a scene from the movie "Blood Diamond" where slave workers are mining diamonds from a muddy river bed. No other way to find the precious stones than to wade in the muck with a strainer.
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