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alice02
06-Dec-09, 21:13

questions to gk
How so i send a question to GameKnot?

… No relevant information found, please try again …

I tried to send in a question but couldn't find how do so. Does Gameknot still accept questions. I tried with different words and could not find the answer.

The problem is that I have Mozilla Firefox and all the tabs are OK except the Gameknot tab. The little black circle that shows it is opening revolves variably but for over 20 minutes even if the page has opened. I think it may be a Gameknot problem because it only happens for GK.
kingdawar
06-Dec-09, 21:19

gameknot.com
kingdawar
06-Dec-09, 21:20

The "problem" you are talking about, is the "my games" page auto-refreshing periodically.
baronderkilt
06-Dec-09, 21:47

HK ...
Are you sure that is the problem? And not "Google-analytics"?! (does it say Googleanalytics at the bottom when you have the circling going forever and ever, aliceo2?) I was having the same problem here at GK (and another site) with FF until I blocked, banned and untrusted GoogleAnalytics from my Firefox. No problem now.

Thx by the way Heinkat, something you mentioned in forum helped me to figure it out, about your having a delay on GK for G/A. I had not known it was associated with the site here specifically, till reading you, and actually looking up what G/A was. Then it became obvious.
****
(It is my personal belief that there is something of a "cold-war" going on right now between Google and Firefox for market share, since Chrome came out, as I notice my Firefox updates now Always point out that they are Not Compatible with my Google components like DeskTop etc. Anyone else noticing some friction there?)
alice02
07-Dec-09, 00:03

cannot see google analytic
Thanks for response. It is circling for much longer than usually happens for updating. I cannot see google analytics.

But when I go to tools, page info then media there are two bars that mention google



pagead2.googlesyndication.com


pagead2.googlesyndication.com

I have Zotero - a useful add on - at the bottom of the page but nothing else

garos
07-Dec-09, 00:16

heinzkat
Where did you manage to find such a large text box? I can only come up with one in which you
could probably write the alphabet. Even Q.50 in the FAQs page (How do I contact GameKnot?)
directs you to the same one-line box. C'mon, share!
kingdawar
07-Dec-09, 00:23

Definitely not idiot proof
Thank you for contacting GameKnot's customer support!


........Before we proceed, let's see if your question is already answered in the FAQ? .......

Scroll down

Q: I was not able to find an answer to my question, how do I contact GameKnot directly?
A: Please click here to send a message to GameKnot's customer support. Please allow up to 3 business days if your message requires a reply.
alice02
07-Dec-09, 01:43

Deleted by alice02 on 07-Dec-09, 02:13.
garos
07-Dec-09, 02:31

Perhaps
it is for premium subscribers only. I clicked on the FAQ link, scroll, scroll, scroll, that question
doesn't appear. Even for Q21 (reporting cheaters), the 'formal complaint' link is a one-liner.

Alternatively, I'm just plain blind. Is there a number?
kingdawar
07-Dec-09, 04:15

You have to describe the issue first in the one-liner, then click submit, then scroll scroll scroll
baronderkilt
07-Dec-09, 08:36

alice02
I used my FF on both the Q page from HK, and the little box page too. And I don't show Google-ANYTHING on the Tools-Media page, only gameknot . com with extensions. And when I try to use the links you gave, it only gives me a blank page.
***
If you have slowdown or loading delay when it is circling (and mine was quite long at times) then you might try to disallow that GoogleSyndicationCom URL it is sending to & see if it improves.
If it is just circling after opening with no delay , ( or maybe brief delay while it is actually refreshing the games pg?!) perhaps it is just what HK was saying. I take him to imply it is either nothing to worry about or cannot be changed!?
I'm not sure how that works... mine does not do that. It only circles on the actual Games page, right by where you click for auto-renewing, or not. My actual page tabs circle only very briefly before getting the circle covered up by a "King" icon.
***
alice02
07-Dec-09, 10:52

INFINITE loop
Actually I am not sure of the correct term for it. But if you enter "contact gameknot" in the search bar it takes you to number 50. Then click on the link. It takes you straight back to the search bar which says
"Thank you for contacting GameKnot's customer support!
Before we proceed, let's see if your question is already answered in the FAQ? "

So enter the question again and click on submit. Nothing opens. The little black icon in the tab spins round continually. It seems unlikely that it is the site or I would not be able to post this.

And on a separate issue I see no need to use the word "i****".
kingdawar
07-Dec-09, 10:55

You have to scroll down EVEN MORE and click the link below "Q: I was not able to find an answer to my question, how do I contact GameKnot directly? "

baronderkilt
07-Dec-09, 11:35

More re Delays
I'm not sure if this bears on your problem, but is the first time I've seen these two pages, myself. So I'd like to include them for anyone else interested in delay or GK to Browser relationships. I did not know the part about Plug-Ins etc needed checked out ...
****
gameknot.com
gameknot.com/pg/help_cache.htm

gameknot.com
gameknot.com/contact.pl
****
And BTW, Thank You very much alice02 ~! I did not realize my FF would search within the site I am on, for whatever is put into the URL box, such as "Contact". It pulled it right up much as Google's "DeskTop" (or Window's "Search" function) would do ... but even simpler. Very cool.

}8-)