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How I helped my team to avoid timeouts
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timjensen
01-Mar-21, 09:57

How I helped my team to avoid timeouts
Hello -

Michael orkneylad send me a message regarding helping teammates avoid timeouts. He was discussing a specific scenario, but I thought I would share something a little less specific that you can post on your own team's forum if you wish.

I created a post that I put on my team's forum a number of years ago that instructed them how to change a lot of these settings. I will copy and paste it below if it would help your team. Feel free to use it as you see fit, or not at all if you choose.

~Tim
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How To Avoid Timeouts, Set Team Games To 3, 5, or 7 Days, And Set Personal Limits On Team Games

Hello, Yeshua's Army -

After answering several teammates on how to set your team settings, I thought I would post this and put it at the top of our team's forum. Please feel free to refer to it from time to time so you will not exceed your team limits.

**To set your time limits (3-day games, 5-day games, 7-day games), go here:

gameknot.com

You can set your minimum and maximum limits. Make sure it is at least 3 days minimum. If you set it at 2 days maximum, we cannot pair you in team matches.

We can only pair you in 3-day, 5-day, or 7-day team matches. Please do not ask to be paired in matches other than 3, 5, or 7 days. We have no control over this.

You can also limit the rating range of your opponents. To keep your ratings within 25 points of your current rating, just change the "Opponent's rating must be within:" to 25 for both boxes.

**To set the maximum number of team games you will accept, go here:

gameknot.com

If you, for some reason, desire to set your maximum team games to 0, please notify me of this desire and then set your team games to 0. I will notify our team's co-captains of your desire for a break in team games. When you are ready to accept team games again, change your limits to what you desire, and notify me that you are ready for team games again.

**If you will be away for an extended period of time, please postpone your games by going here:

gameknot.com

Follow the instructions on that page. This is the BEST way to avoid timeouts on team games. In almost every situation, game timeouts are avoidable if you will just postpone your games. You can postpone your games for up to 30 days at a time.

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I hope that helps.

Thanks,
~Tim
joveyboy1
08-Mar-21, 12:55

That is very good, but the problem I find is, how willing are those you send it to willing to read it? At the same time, if you send a member this message and they still time out, then perhaps you know their seriousness in being on a team may not be that much.
classica
23-Mar-21, 00:21

We sent out a notice like the above with a policy saying
that three strikes - episodes of timing out - and there will
be a review by the management and you may be dismissed.
We sent it to every member of the team manually.

We keep track of timeouts in the notes section of the player page,

We had a timeout epidemic at one time, but it's under control.
We had to dismiss a few players, but if a line is not held, everyone
starts thinking nobody cares. With the three strike rule, there is
ample time to warn them and try to coach them back to not timing
out.
timjensen
24-Mar-21, 07:08

Classica
Regarding your 3 strike rule - do you have a time limit? As in, 3 strikes within a rolling 12 months? Just curious.
classica
24-Mar-21, 08:25

We keep a count for all time. If timeouts are in the distant past,
that is taken into consideration. We take it on a case by case basis,
and there is no one size fits all. The management team all have
a say in the best course of action. If a player is causing the team
tangible harm, in terms of ladder ranking or reputation - we decide
together how to address the situation.
riaannieman
26-Mar-21, 01:01

I have collected most of the cellular numbers of my team, and contact them by platforms such as Line, WhatsApp and Telegram. I have team members who are on the lookout for timeouts while I focus my attention to other administration, and these team members alert me of possible timeout a few hours before the deadline. I simply text my players.

We consider calamities such as the recent heavy snow falls in the northern parts of the USA and across Canada, earthquakes, and other disasters. But the decision is taken by the group of senior team players, not just the captain(s).

Some team members do not like to share their information with me, and I respect that. These team members do not get a text warning, though, and may be kicked off the team sooner than others who react to the text warnings I send out.
joveyboy1
30-Mar-21, 23:09

I want to send every member on my team a message with my email included. I'm hoping that will help me stay in contact with everyone better. It's a tall task with how many are on my team, but still very much possible, and I know how to avoid Gameknot's spam rule, more less.

I am probably far too nice with my members who have timed out, I have several who have timed out through the years. Some have never replied to any messages I send, but many others have and things work out. I need to get to work on this, I do have several I need to remove who have gone inactive, but I will be sure to leave a warning first, with my email listed as well.

I can't say I'd be willing to go outside of email, to me at least, email would be the easiest, but this is something I need to test with more, so perhaps I will choose something better for everyone, we shall see.
riaannieman
31-Mar-21, 06:01

Email is probably safer for everybody involved, but mailboxes are not monitored constantly. Text messages on safe platforms are instantaneous. Tough choice......
timjensen
31-Mar-21, 06:50

I have no patience for teammates who ignore my inquiries. If I am ignored by them after 2 inquiries, I remove them from the team.
riaannieman
31-Mar-21, 22:48

Tim, have you considered individual circumstances? There could be quite a few reasons why people don't respond to you.

A while back I had two brothers on my team. They were 8 and 11. I sent them several messages over the duration of about three weeks, until a parent came online and told me that they are playing for fun, and that they have been instructed not to engage in conversation with anybody. The parents monitored these boys. So: not a single beep from either of them. I remember they were from the same town as the author Stephen King, in Maine. Bangor? I think so. Eventually they left the team and the website.

Other reasons for lack of response may include physical disability (I have one such player right now), a language barrier (I have several such players right now) and the lack of appropriate technology.

I am not telling how to run your team, I want to inform you about the reasons why some of my players don't speak to me. Just a thought.
timjensen
01-Apr-21, 07:59

Riaannieman
Riaannieman -

I appreciate your response and your concern. Thank you.

I do the best that I can to consider individual circumstances, yes. I will consider a number of clues before I remove a player who ignores my inquiries. The most obvious is the statistics, including their last login. I also consult my co-captains to see if they have any knowledge of what is going on with that player. I have a couple of other, non-cocaptain teammates who I also will consult, as sometimes they may have insight that I do not have. I have even considered consulting their current opponents.

It is becoming rarer and rarer for my teammates to ignore my inquiries. Most respond quickly, perhaps because they are aware of how I handle things. Also, I leave the door open for players (most of them) who I remove from the team, stating that I am willing to consider reinstatement to the team once they contact me and we discuss. To date, few have taken me up on this, but the ones that do bring with them their explanation.

If they are from a different country, I will use google translate and translate the message into the native tongue of their country of residence, as well as English, as well as whatever language they post on their profile, because most profiles have something written on them. If they respond in a different language, I will also use google translate to interpret for me.

One thing of note - Gameknot has a minimum age of 13 in order to register for an account. From their rules on gameknot.com

Children
GameKnot does not sell products for purchase by children. We do not knowingly collect, maintain, or use Personal Information from children under age 13. If you are under age 13, immediately discontinue use of our Website.

Thanks for your concern,
~Tim
riaannieman
01-Apr-21, 08:02

OOOOOOOOOPS!!!!!!!!!!

I didn't know about that rule. Now I'm glad they are off the team- no animosity, but for the safety and integrity of the team.
joveyboy1
05-Apr-21, 11:12

Gameknot I guess allows it in a way though? Yes it is against the rules, but you would think they would not be allowed on Gameknot the moment they put in a age under 13 when creating a profile. The youngest age I've seen on Gameknot was 8.

And yeah I don't monitor my own email enough, so I can see where issues can arise, but I imagine those who don't check the team forum or their messages have a better chance of checking their email. I am curious just how much success I'll have with this.
joveyboy1
17-May-21, 12:17

Okay since we were on the subject, I have to wonder if Gameknot considers taking action against someone who is clearly lying about their age...I was using the Advanced Player Search to find a (hopefully) good match for a hard to match player of mine, and I ended up coming across someone who's been on Gameknot since 2010, but has their age listed as...5...yes, 5. Maybe Gameknot doesn't mind when it's clearly not true, but I do have to wonder why they decided to list that as their age.
riaannieman
18-May-21, 02:05

This reminds me of a South African joke:

Employer: How much experience do you have?
Applicant: 30 years.
Employer: 30 years? But you are only 21?
Applicant: Overtime.
timjensen
18-May-21, 19:44

One other thing I forgot to mention...
...is that I always make not on my players' profile page, so I remember certain circumstances.

If a player times out a team game, I note their page with the date.

If there are multiple notes over time, I take appropriate action.
classica
18-May-21, 19:57

That is key to dealing with people who time out. Keep track of them.
goldentweety
24-May-21, 18:54

I remove them from the team
Our timeout policy is clearly spelled out on our home page. Three consecutive timeouts and you are removed. I usually wait until I spot 6 consecutive timeouts by drilling in on their team score. Consecutive timeouts can occur in one series or sometimes over months the player times out in consecutive team games. I dont evaluate how they play their personal games, just team games. If it is a long time player I will send a PM to ask what is going on. If they reply I will allow for exceptional circumstances, otherwise they are removed.

Also in our forum, I have posted a team document outlining in detail our timeout policy.

When I remove a player for timeouts I leave a message asking them to correct the current situation and then reapply to the team. So far noone has reapplied.
joveyboy1
24-May-21, 19:50

I really do need to get stricter myself. If I went by your policy, I'd probably have under 115 members right now. I do need to figure out an official strategy myself, and then stick with it. I like how you do yours.

Also Riaan, awesome joke, loved it  
classica
24-May-21, 20:03

Once you keep track in the player notes on the players' pages,
it gets to a point with some players that the choice to remove
them is obvious and for the good of the team.
joveyboy1
24-May-21, 20:08

I think I have multiple like that...
bearz2
24-May-21, 22:51

I do like that joke..Nice..
mikemate
30-Dec-21, 12:57

Most timeouts on our team have come after death. Seriously.

I love using the player notes, both teammates (team game settings primarily) and opponents.
There is one player I will not match, has been years but I did accept a recent challenge including
him. My note: (10/13/14) From Monkey Wrench. Do Not Pair.
riaannieman
31-Dec-21, 03:05

I have several members who have not been online in months, and a few whom I removed after more than a year of inactivity. I can only imagine that they are no longer with us due to COVID-19. However, even now, I don't remove team members who has been inactive for less than a year.

In SWAT the most time-outs follow during/after personal crises: divorce, loss of a life partner, cross-continental move or something drastic. One player recently went on pension and started a new career, and that had an effect. I am a lenient and reasonable captain and prefer to give them the benefit of the doubt. I contact the player and ask the reason. If my attempts to make contact are ignored for three times of the period of more than a month I have to remove them for the sake of the team. SWAT team members are competitive on the team ladder and resent lack of cooperation within the team, and they quickly let me know their opinion.



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