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ladylinda 19-Mar-13, 23:24 |
 Team of 5 years lost Captain and GK says too badMessage from GameKnot customer support: Hello, ladylinda, As a matter of policy, if the current team captain hasn't logged in to his/her account in more than 40 days, and also cannot be reached over the e-mail, we can transfer the team captaincy to one of the co-captains. Unfortunately, your team doesn't have any co-captains and only the team captain can promote regular team members to a co-captain. If you have already tried to contact the missing team captain and were unsuccessful, the best we can suggest in this situation is starting a brand new team and inviting players from the old team to join you. Thank you for choosing GameKnot as your premier chess battlefield! Best regards, GameKnot.com ------------------------------------------------------------------------------------------------- When I wrote them again for reconsideration, stating that I had the support of the team members, I was told: Message from GameKnot customer support: Hello, ladylinda, We have a number of internal policies on how to deal with certain unusual situations (i.e. things that rarely happen normally). We are unable to make exceptions to our policies, for obvious reasons. Once again, if your team captain and co-captains are no longer available, the best we can suggest is starting a new team. Your old team history, etc. will still be accessible from the old team's profile page, when needed. Thank you for choosing GameKnot as your premier chess battlefield! Best regards, GameKnot.com ----------------------------------------------------------------------------------------------------- Looking at our old history is not the same as having our history. We are being told to start over because they can't make exceptions to their policies, for obvious reasons. I can't think of any obvious reasons. If our team captain comes back and is okay, I would be more than happy for her to take over again, and would post that on the webpage. I really just can't understand what the problem is... I can't seem to get past customer service to talk to someone who could make a decision. Several other members have also written and received the same response (word for word). Any ideas?? LadyLinda |
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It has been a while... It might be worth asking for an explicit list of at least some of the reasons for being unable to make exceptions to standing policy. I can understand a reluctance to make exceptions as GK would then have to nut out under what criteria such exceptions were made. Not only that, but making an exception here opens the door to demands that an exception be made there. Then it all becomes chaos. So the lines have to be drawn somewhere with the commitment that they be not crossed. Gameknot has been known to review its policy, however. This is not a case of 'making an exception' as recognising a genuine case for flexibility or change on the grounds that the situation is likely to recur. The change that gives an emergency vacation where players are likely to time out was one such. I believe that one was due to several of my GK friends, and no doubt others, appealing to GK when I was rendered incommunicado by the Christchurch earthquake of February 2011. As a result, the expected long list of timeouts that expected to see a week or so later had been limited to three. Since then I almost timed out on another occasion (lapse of memory), and received an emergency vacation. I don't abuse the privilege, of course (being well capable of arranging vacations for myself) but I am thankful that GK acknowledged the petitioners' case and accept the need for a change. Had they done nothing, though, I would have accepted that as 'them's the breaks.' I suggest, then, you might look into this as not so much making an exception as making a change. What happens to a team that has no longer a captain nor a co-captain? I can see a potential for abuse, here as it stands. Suppose a team founder decided he no longer wanted to run the team, and went all 'dog in the mangerish' about it. He demotes the co-captains, resigns his captaincy, and disappears over the horizon. The team meanwhile has developed sufficient esprit-de-corps to wish to stay together. I can see there that those team members might as well just create a new team, but that, as you have mentioned, disconnects it from its history. This is a consideration, I agree, if the team has been around quite a while. It seems to me in this unusual situation, team members ought to have some kind of discretionary power - in an interregnum of no captain nor co-captain - to appoint or accept a volunteer captain. I suggest you present a case something along those lines, pushing it as a (small) change in policy rather than special pleading for an exception. GK might buy it; they might not. But it would be kinda nice if they were to say why they feel unable to accept that change. |
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GameKnot - for months. All of the team members had to put in their profile "I vote for LadyLinda to be captain of our team" or something similar. Finally, months later - we had LadyLinda as the new captain. Morale of the story: Have at least one co-captain, to become captain, should the captain disappear - or risk the team's future. I'm not sure if Gameknot was dragging their heels because they didn't know what to do, or because they were dragging their heels. We didn't lose our 20,000 games played, and we made it to the top of the ladder a few times. This story has a happy ending! Peace and blessings, Classica |
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Well... A case was made, and if GK was difficult to persuade, that's probably as it it should be. That GK was persuadable at all is equally probably as it should be. |
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Unfair timeout punishment Queretaro August 16th 2023 Last night, at approximately 2230, the GameKnot system went out of work for me. It was only GameKnot, all other sites (Google, Skype, Firefox, gmail) were working perfectly. GameKnot became alive again this morning at 1030. Did you have a problem? It can happen! In any case, your problem resulted, for me, in a game loss for timeout, in the game I was playing against kbaydude. I do not think it is fair! I protest and ask for a correction. Thank you for your attention. Cheers Fausto Calabria |
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monk2 07-Feb-24, 23:02 |
Team of five years lost Capt and co- cap They have no control over who comes and goes or why. I agree they COULD amend their policies to accommodate you; BUT if they won't don't become bitter. Life has many circumstances that cause us to "MOVE ON" . This sounds like one of them. |
