A: Please rest assured that we closely monitor all GameKnot servers 24/7 with an immediate automatic notification to GameKnot staff if there are any problems or slow response. If there are any issues affecting connectivity to any of GameKnot servers for more than 1 hour, we will add extra time (24 hours or more) to all games to prevent time-outs, as needed. Such incidences are extremely rare however, as they would have to be caused by a catastrophic hardware failure, or some natural disaster.
Most often the slow page loading is caused by a temporary Internet traffic congestion on the way from your computer to GameKnot servers. Unfortunately it is not something that we have control over, or something that we can fix from our end. Try accessing the website later on, during a different time of day, or using a different Internet connection.
Make sure to do a complete scan of your computer for viruses and spyware, as they might be overloading your system as well. To rule out any issues local to your computer, try accessing GameKnot from a different device.
Also, it has been reported previously that some of the Internet security software packages can cause the slow loading of
the pages on some systems. If you have any of the antivirus or firewall programs installed on your computer (McAfee, Norton,
etc.), try temporarily disabling them to see if it helps.
If you have previously installed any third-party add-ons or extensions for your web browser, try temporarily disabling them to make sure they don't interfere.
If none of this helps, and you are absolutely sure it has nothing to do with your computer or your Internet connection,
and the problem persists for more than a couple of days, please contact your ISP and they should be able to run some tests
to see if there are any issues in the network segment between your computer and GameKnot servers.
The
automatic emergency postponement should help if you are unable to access GameKnot for extended periods of time.
Also, please refer to
question #33 if you did lose any games by time-out because you couldn't connect to GameKnot.
